FAQ

Q?

What payment options do you accept?

A.

We accept all major credit cards except American Express, bank transfer, and cash.

Q?

Do you trade in rugs?

A.

We do offer trade in for handmade rugs. You can bring your handmade rugs to us and we can offer you a trade in value. Based on the value offered, you can then use that credit toward any purchase in our stores.

Q?

Why is there leather on the sides of my rug?

A.

Some of the handmade rugs, particularly those which are woven in Iran, come with leather on the sides of rug. This piece of leather is attached for further protection, corrosion, and normal wear and tear of the rug.

Q?

What is the price range of your rugs?

A.

Our prices start from as little as $49.95 and up to thousands of dollars depending on the quality and size of your choice.

Q?

How long will my rug last?

A.

Depending on the quality and care, handmade rugs can last for generations.

Q?

How do I take care of my rug?

A.

An Oriental rug has a lifetime value. When maintained well, it will keep its beauty for many generations. We recommend you follow these rules for maximum life.

Never use upright vacuum cleaners.

The rotating brushes are often too aggressive for handmade rugs. They can also damage fringes. Use the hose to suck out dirt and grit, working from fringe to fringe and not across the rug as this can twist the pile.

Rotate your rugs regularly.

Especially if one area suffers more wear or is exposed to more sunlight than another.

Get your rugs professionally washed.

We recommend that for long life and retention of value, rugs are professionally washed every three to six years (depending on how much wear they are getting). This removes any ingrained grit, which can cut into the pile of the rug.

Seek help at the first sign of damage.

Ensure you get the most value for your money by having your rug professionally repaired at the first sign of damage.

Never use glue or sticky tape.

The glue will soak into your rug, and when dry, it will rot the foundations of the carpet, or set hard. Once this happens, it is impossible to repair your rug.

Q?

I have spilt something on my rug. What should I do?

A.

Don't panic. You can easily attend to it at home with this simple stain removal procedure:

Remove stains immediately.

Attack spills and stains immediately. When a spill occurs dilute with plenty of water. Blot from the edge of the spill toward the centre to prevent spreading or causing the 'ring effect'.

Do not rub.

For a solid spill, take a spoon and scoop-up carefully. With old, dry, or stubborn stains: saturate, blot, and brush. Repeat as often as necessary. For machine made rugs which are mainly acrylic or polypropylene, use rug shampoo and water to remove stains.

Do not soak.

Pat with a paper towel; dry with fan or hair dryer. Restore pile with a clothes brush.

Stain removal kit.

Use a clean cloth/sponge, clothes brush, mild detergent (no bleaches or alkalies), white vinegar, dry cleaning fluid, weak ammonia (7% solution), alcohol, and glycerine.
Alternatively, please call our sister company Rug Rescue on 1800 088 330 or send an online enquiry for a professional restoration, repair and cleaning service.

Q?

Do the patterns on the rugs mean anything?

A.

The patterns on all our rugs have meaning. Handmade rugs mainly feature Afshan (an all over design) or Medallion (a medallion in the centre with a garden design around it). Such designs symbolize the garden of paradise in some form.

Q?

Where are your rugs from?

A.

We offer both machine made and handmade rugs. Our handmade rugs are sourced from Iran, Afghanistan, India, Pakistan, Turkey, and more. Our machine-made rugs are from Turkey, Iran, and Europe.

Q?

Do you deliver interstate?

A.

Yes we provide interstate delivery with tracking number.